Convert your FAQ's Page to a Bot

 Introduction: FAQ's are meant to provide easy answers to User questions, but not always will the user like to read the entire FAQ page, in such situations we can provide the users with a BOT to answer their queries.

 

This can be done using Power virtual Agents.

Follow this simple steps to create your bot.

 

  1. Login to Power Virtual Agents and go to topics

  2. Go to Suggest topics

 

Graphical user interface, application Description automatically generated

 

  1. Paste the weblink of FAQ page, click add and then Start

Graphical user interface, application Description automatically generated

 

  1. Once we get all the suggested topics, click add to existing  to make it an existing topic

Graphical user interface, application Description automatically generated

 

  1. Once added to existing, turn the topic on and test your bot.

Graphical user interface, text, application Description automatically generated

 

 

Conclusion: You can further embed the bot with your website and users will find it easy to access the bot instead of reading the FAQ page.

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